1 reviews | Active since Oct 2017
***********ly advertised
I went into Truworths Sandton City this afternoon, where I noticed a sale on their shoes, the shoes was marked for r119.90. When I go to pay for the shoes it scanned at R1199.00. I then proceeded to ask to speak to the manager because the lady that helped me was completely rude and took it upon herself to laugh at me, the manager came and did nothing, he had such a terrible attitude, and just brushed me off.
I do not see how the stuff not doing their job correctly becomes my fault, I as the customer saw something at a certain price and took it, it is the duty of the employees of Truworths to ensure that prices are marked correctly.
I was mocked at and treated very rudely for something that clearly wasn't even my fault. I am completely disgusted at the service I've received from Truworths.
If something was marked at a certain price, it should be given to the customer at the price.
I will be taking this matter further, putting it all over social media, as well as informing the head office of Sandton city, to let them know the kind of shops and employees they have at their mall.
It is completely unfair and unacceptable that I couldn't get what I wanted at the price that I saw it due to the stupidity and incompetence of the stuff at Truworths in Sandton City... For being such a well established retailer, Truworths should certainly look into employing people that actually know what to do and how to do their job.
Pathetic customer service!!
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
Upon receipt of you post, we deemed it necessary to refer this matter to management at the store in question. We believe that you have been contacted to address your concerns raised. We wish to apologise to you for the manner in which you felt this matter was attended to at the relevant store, and for any inconvenience and frustration caused as a result of it. This matter will be addressed with those concerned, in order to ensure that it remains an isolated incident.
Should you have any further queries or suggestions, do not hesitate to contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
Upon receipt of you post, we deemed it necessary to refer this matter to management at the store in question. We believe that you have been contacted to address your concerns raised. We wish to apologise to you for the manner in which you felt this matter was attended to at the relevant store, and for any inconvenience and frustration caused as a result of it. This matter will be addressed with those concerned, in order to ensure that it remains an isolated incident.
Should you have any further queries or suggestions, do not hesitate to contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Truworths Online Team
