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<p>I had 2 accounts that I payed up from truworths and identity. The bank requested for letters that say the accounts are now closed. Phone their legal derpartment to provide me with a letter that says the accounts are closed. They refused. I spoke to Max he refused to give that letter. I asked to speak with his manager of which he transfered me to another call center agent by the name of Robern who confirmed that they do not have a manager or supervised and they are not reporting to anyone. I just want letters that says the accounts are closed</p>