MN
Malcolm N

1 reviews | Active since Dec 2016

15 Oct 2020, 11:27

*********** Store Supervisors

I previously e-mailed *** and got no response until I reported it on hellopeter. I tried the e-mail address again and once more I have had no response hence my post on hellopeter...

I received rude and arrogant service from the store supervisors, Valencia and Sumeel, from the Ballito Junction and Gateway stores respectively. Valencia refused to assist with scanning a voucher that I was entitled to, and Sumeel reversed the value of the voucher after it was successfully scanned onto my account.

The area managers who contacted me confirmed that the service from Valencia was inappropriate and that the voucher should have been processed however I was unable to contact them for assistance when I encountered the problem! I also left a message with Valencia over a week ago for the area manager to contact me and nobody has reverted to me since.

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Replies (1)
MN
Malcolm N's update19 Oct 2020, 12:56
Reviewer Update
I do not know how your assumptions and response addresses the issues raised. It seems you paid no attention to my comments. Please escalate the issue to someone who is able to read and understand the issues instead of making assumptions.