1 reviews | Active since Jul 2016
*********** Staff Member
<p>On the 10th of August 2016 I went into Truworths The Glen to make an exchange of one item to another.The staff member in question Refilwe who assisted me tagged the dress I wanted but however but the wrong dress in the plastic bag in which became a great inconvenience as I was planning to wear the dress to an event the next day.This brought me great distress.</p> <p>The reason the mistake was made was because instead of focusing on her duties she was to busy laughing with her male colleague.</p> <p>I tried to call the store to speak to management however they were busy.The staff member in question answered the phone and had attitude in her tone.</p>
Thank you for your post.
We were concerned to read of your experience at our store as the service described in your post is unacceptable and not in line with the level of service we strive to provide our customers.
We therefore immediately brought your complaint to the attention of the Store Manager to address this matter with the staff members involved to ensure that this remains an isolated incident.
We can verify that the manager has been in contact with you to apologize for the manner in which you were assisted and we believe that you informed the manager that the garment was subsequently returned.
We always appreciate feedback from our customers as this allows the opportunity for us to address matters of concern. We once again sincerely apologize for the manner in which you were assisted and trust that we have satisfactorily attended to this matter for you.
We look forward to seeing you in our stores again soon for our latest, internationally inspired, fashion trends and encourage to contact us on 021- ********** or via email on ********** should you have any further enquiries, comments or suggestions.
Yours sincerely
Truworths Online Team
Thank you for your post.
We were concerned to read of your experience at our store as the service described in your post is unacceptable and not in line with the level of service we strive to provide our customers.
We therefore immediately brought your complaint to the attention of the Store Manager to address this matter with the staff members involved to ensure that this remains an isolated incident.
We can verify that the manager has been in contact with you to apologize for the manner in which you were assisted and we believe that you informed the manager that the garment was subsequently returned.
We always appreciate feedback from our customers as this allows the opportunity for us to address matters of concern. We once again sincerely apologize for the manner in which you were assisted and trust that we have satisfactorily attended to this matter for you.
We look forward to seeing you in our stores again soon for our latest, internationally inspired, fashion trends and encourage to contact us on 021- ********** or via email on ********** should you have any further enquiries, comments or suggestions.
Yours sincerely
Truworths Online Team