SK
Stacey-lee Kelly
1 reviews | Active since Aug 2015
12 Aug 2015, 20:39
*********** staff cashier
I bought some clothing in May 2015 for a fathers day and birthday gifts. I asked the staff cashier if I may return or exchange it after fathers day in June 2015 if it does not fit. When I went to truworths on 25 June 2015 to return the items as it was to small. The staff cashier told me I can Return or exchange number of days has expired. I am very disappointed in the staff member which I purchased the clothing from for not giving me the correct information. *********** staff working at Truworths Forest Hill. now I am stuck with a pants and a jeans.
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Truworths's replyOfficial
18 Aug 2015, 16:39Hello skelly,
Thank you for your post and allowing us the opportunity to respond.
In line with our returns policy, we will gladly return or exchange merchandise returned within 30 days from the date of purchase, provided that the requirements as stipulated in our returns policy are met. You were therefore, correctly informed that on the day of your return to the store a credit or exchange could not be authorized.
This being said, we concerned to read that you were provided with incorrect information from one of our store consultants. As such we escalated this matter to the manager of the store mentioned in your post. We were informed that she cannot confirm whether or not the incorrect information had indeed been provided to you, as the consultant is unable to recall your visit to the store. She will however address this matter with all store staff to ensure that this does not occur in future.
We are pleased to confirm that the Store Manager was in contact with you in this regard and was able to adequately resolve this matter for you.
Should you have any further comments or suggestions please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
In line with our returns policy, we will gladly return or exchange merchandise returned within 30 days from the date of purchase, provided that the requirements as stipulated in our returns policy are met. You were therefore, correctly informed that on the day of your return to the store a credit or exchange could not be authorized.
This being said, we concerned to read that you were provided with incorrect information from one of our store consultants. As such we escalated this matter to the manager of the store mentioned in your post. We were informed that she cannot confirm whether or not the incorrect information had indeed been provided to you, as the consultant is unable to recall your visit to the store. She will however address this matter with all store staff to ensure that this does not occur in future.
We are pleased to confirm that the Store Manager was in contact with you in this regard and was able to adequately resolve this matter for you.
Should you have any further comments or suggestions please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply18 Aug 2015, 16:39
Official
Hello skelly,
Thank you for your post and allowing us the opportunity to respond.
In line with our returns policy, we will gladly return or exchange merchandise returned within 30 days from the date of purchase, provided that the requirements as stipulated in our returns policy are met. You were therefore, correctly informed that on the day of your return to the store a credit or exchange could not be authorized.
This being said, we concerned to read that you were provided with incorrect information from one of our store consultants. As such we escalated this matter to the manager of the store mentioned in your post. We were informed that she cannot confirm whether or not the incorrect information had indeed been provided to you, as the consultant is unable to recall your visit to the store. She will however address this matter with all store staff to ensure that this does not occur in future.
We are pleased to confirm that the Store Manager was in contact with you in this regard and was able to adequately resolve this matter for you.
Should you have any further comments or suggestions please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
In line with our returns policy, we will gladly return or exchange merchandise returned within 30 days from the date of purchase, provided that the requirements as stipulated in our returns policy are met. You were therefore, correctly informed that on the day of your return to the store a credit or exchange could not be authorized.
This being said, we concerned to read that you were provided with incorrect information from one of our store consultants. As such we escalated this matter to the manager of the store mentioned in your post. We were informed that she cannot confirm whether or not the incorrect information had indeed been provided to you, as the consultant is unable to recall your visit to the store. She will however address this matter with all store staff to ensure that this does not occur in future.
We are pleased to confirm that the Store Manager was in contact with you in this regard and was able to adequately resolve this matter for you.
Should you have any further comments or suggestions please contact us on *** or via email on ***.
Kind regards,
Lynn