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Shane P

1 reviews | Active since Feb 2018

30 Dec 2020, 15:14

*********** Staff at Truworths

I purchased a shoe for my son but the size was small and Truworths do not have a bigger size, so I took another item as part of the exchange. With the original receipt and tags on the item, I went to the till but the sales person insist that the card must be presented to refund/ reverse and then swipe again for the new purchase. I said that a voucher could rather be issued and used towards the new purchase. The person was rude and arrogant and lack knowledge so I asked for the manager.... who was no better. I citied the consumer protection act which was beyond their knowledge...then getting tried in incompetence....I produced my credit card but was asked for all my personal details....I citied the protection of personal information act and again... no knowledge. I will never shop at Truworths and stay away from *********** staff at Clearwater mall.

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Shane P's update24 Jan 2021, 13:47
Reviewer Update
There was attempted contact and I will confirm but due to meetings, I was not able to take the call. The return call is not the only matter here... as a huge retailer, what are your return policy that can be clearly available to consumers....I am not the only one that raised this....how are your handling the implementation of POPI Act and the training of staff…… what education drive was there for staff on the consumer protection act.....it is clearly none as the refund policy differs between staff and also informing the customer. So don't rely on the store to just call and make good....as a retailer take the responsibility at head office to drive this.