*********** staff

On the 02 December 2021 at about 17h50 I called truworths online regarding order no o*** which was ordered 23 November 2021.I spoke to Thuli who informed me that such order was delivered to the chosen store on 29 November I then told her that on the 30 November I was only given one item and was told that there was only 1 parcel delivered she then insisted that I go back to the store and tell them to look for the 2nd. This would not make sense because I opened the parcel whilst I was in store and I told them that I'm missing an item. The person assisting then went back to the store and was unable to locate. So it won't make sense for me to go back. I only expected online to get hold of the store and sort the matter out then afterwards informed me. I shouldn't be expected to solve Truworths delivery queries since I'm the customer