NH
Nella H
1 reviews | Active since Mar 2011
08 Mar 2019, 10:41
*********** Staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good day
This is for Truworths management, when I pay my account I always pay 300-500 rand more and just because I made a 30 rand less payment your call centre calls me, isn't it a bit too outrageous???? That phone call cost more then the 30 rand paid less!!!!Do you guys ever call a client to say thank you for paying more then you should??????........NO!!!!!!!!!! I'm just wondering who must pay for that phone call????I'm sure it's the customer...........rather focus on non-payment clients........I'm sure the customer that pay 30 or 20 rand less have a good reason for doing so!!!!!!!!Also using your money by giving training to your call centre on customer service..........
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
08 Mar 2019, 14:00 Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
Upon reviewing your account, we can confirm that your payment has been received and we thank you for making payment. We can further confirm that the account was short paid, thus collections communications received.
Furthermore, we have tried to contact you but have been regrettably unsuccessful in our attempt. However, we liaised with you via email and hope that we were able to acceptably address this matter for you.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or send us an e-mail to ***.
Kind regards, Truworths Online Team
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
Upon reviewing your account, we can confirm that your payment has been received and we thank you for making payment. We can further confirm that the account was short paid, thus collections communications received.
Furthermore, we have tried to contact you but have been regrettably unsuccessful in our attempt. However, we liaised with you via email and hope that we were able to acceptably address this matter for you.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or send us an e-mail to ***.
Kind regards, Truworths Online Team
Truworths's reply08 Mar 2019, 14:00
Official
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
Upon reviewing your account, we can confirm that your payment has been received and we thank you for making payment. We can further confirm that the account was short paid, thus collections communications received.
Furthermore, we have tried to contact you but have been regrettably unsuccessful in our attempt. However, we liaised with you via email and hope that we were able to acceptably address this matter for you.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or send us an e-mail to ***.
Kind regards, Truworths Online Team
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
Upon reviewing your account, we can confirm that your payment has been received and we thank you for making payment. We can further confirm that the account was short paid, thus collections communications received.
Furthermore, we have tried to contact you but have been regrettably unsuccessful in our attempt. However, we liaised with you via email and hope that we were able to acceptably address this matter for you.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or send us an e-mail to ***.
Kind regards, Truworths Online Team