Hellopeter
Share Your Experience

1 reviews | Active since May 2016

14 May 2016, 06:31

*********** staff

During the week I popped into Truworths Promenade Mall as i opened an account recently and was told to visit a store with my ID to have it activated. When i got to Truworths Promenade Mall i was advised that it could not be activated as i would need to bring along 3 months proof of income which i had already sent through with my online application, i then left the store. Yesterday I visited Truworths C**** Walk with only my ID and the account was activated without any hassles or further do***entation. Is it just that your store in Promenade mall employs lazy people? if so I suggest this be looked into as these staff are clearly inconveniencing clients as well as throwing business away. I personally would not like to visit the store in Promenade Mall anymore

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Replies (2)
Truworths
Truworths's reply17 May 2016, 14:50
Official
Thank you for your post and for allowing us the opportunity to respond. At Truworths, we strive to always provide our customers with a shopping experience that is both pleasant and effortless. We were thus concerned to read of your recent experience with our store and we immediately brought your concerns to the attention of our Store Manager to investigate and address with the store consultants. We wish to welcome you to our Truworths family and hope to see you in our stores or online soon for our internationally inspired fashions. Please feel free to contact us on *** or via email on *** should you have any further comments, suggestions or enquiries. Yours in service, Truworths Online Team
's update12 Dec 2016, 10:40
Reviewer Update

After openeing my account with you guys until now i have still not received the R1000 fashion vouchers that was offered, please look into this as i have my account for a few months already. The R1000 vouchers are advertised all over your stores but yet nothing received.