NJ
Nozibelo J

1 reviews | Active since Feb 2016

03 Feb 2016, 23:27

*********** STAFF

I WENT TO TRUWORTHS EALIER TODAY ,I WANTED TO BUY A FEW ITEMS,I STUMBLED ACROSS 2 PAIRS OF BRAS WHICH CAUGHT MY EYE.I PROCEEDED TO THE CHANGING ROOMS TO FIT THEM,AS I WAS HEADING TO THE TILL TO PAY I WAS FOLLOWED BY A STAFF MEMBER CARRYING A SECURITY CHIP AND I WAS ACCUSED OF TAKING OFF THE CHIP FROM THE BRAS,WHY WOULD I CARRY THE STUPID BRAS IN MY HANDS IF I WANTED TO ***** THEM,THEY SEARCHED MY BAG AND MY PURSE NOTHING THERE,TO TOP IT ALL OF I WAS ASSAULTED BY THE STAFF WITH AN ELECTRIC CODE,DOES TRUWORTHS TEACH THEIR STAFF TO BATTER WOMAN???? I HAVE NEVER BEEN SO HUMILIATED IN MY ENTIRE LIFE,I AM EMOTIONALLY DRAINED, I CANNOT SLEEP OR EAT THANKS TO YOUR *********** STAFF...I CALLED HEAD OFFICE TO REPORT THE MATTER AND I WAS TOLD I WAS NOT SUPPOSED TO FIT BRAS,IF THAT WAS THE CASE WHY DID YOUR CLUELESS STAFF ALLOW ME INTO THE FITTING ROOM???AS IF THAT WAS NOT ENOUGH I PAID FOR THE BRAS AND YOUR *********** STAFF TOOK THEM.I HAVE BEEN A LOYAL TRUWORTHS CUSTOMER FOR YEARS AND NEVER ONCE DID I SKIP MY INSTALLMENT,AS YOUR RECORDS WILL REFLECT MY ACCOUNT ALWAYS HAS MONEY SO WHY WOULD I ***** A BRA?????

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Replies (1)
Truworths
Truworths's reply09 Feb 2016, 16:09
Official
Hello bonnie0606,

The incident described in your post is unacceptable and is in no way a reflection of the international standards of customer service excellence that we expect from our staff.

We take customer queries and concerns very seriously and every effort is made to conduct a thorough investigation.

We acknowledge receipt of your complaint to our head office on 04 February 2016 and can verify that the Store Supervisor has been in contact with you regarding your concerns.

As you were not happy with the outcome of your query we have escalated your concerns to the Area Manager for further investigation and will provide you with feedback once it has been concluded.

Kind regards,

Lynn