1 reviews | Active since Sept 2015
*********** Staff
I purchased a guess watch to the value of R1700 from truworths gateway in 2013 January,2014 December the watch stopped working so I took it back to the store the sales assistant advised me to change the battery,I followed that instructions and the watch worked for that time,3 weeks later I decided to use my watch again it was not working so I went back to the store another sales person told me my warranty was over by a few days they can't do anything after trying to explain to them I had come in before my warranty was over and what the sales agent advised me to do then they said they will try and send it to guess,after going to the store every month for about 7 months speaking to different employees n 2 managers who didn't get back to me just giving me a run around they tell me eventually the sales person who I spoke to 1st did not advise me accordingly the procedures of sending the watch back to guess before attempting to do anything else and she does not work at the store anymore so I need to pay for the repairs myself,I layed complaints to truworths headoffice twice and they did not get back to me aswell I've put in money and time trying to get this matter resolved but I'm
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about your experience at the store mentioned in your post and therefore, we deemed it necessary to escalate your concerns to the respective Floor Manager to attend to.
When a watch is returned, is still under warrantee and the fault reported is covered under the suppliers warrantee, the watch needs to be sent to relevant supplier for assessment.
We were informed that the Floor Manager is liaising with the Area Manager in this regard as the mentioned consultant is regrettably no longer employed by Truworths. The Floor Manager is committed to remain, in contact with you until this matter has been resolved.
We sincerely apologize to you for any inconvenience and frustration caused as a result of this matter and trust that your concerns has been acceptably attended to.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about your experience at the store mentioned in your post and therefore, we deemed it necessary to escalate your concerns to the respective Floor Manager to attend to.
When a watch is returned, is still under warrantee and the fault reported is covered under the suppliers warrantee, the watch needs to be sent to relevant supplier for assessment.
We were informed that the Floor Manager is liaising with the Area Manager in this regard as the mentioned consultant is regrettably no longer employed by Truworths. The Floor Manager is committed to remain, in contact with you until this matter has been resolved.
We sincerely apologize to you for any inconvenience and frustration caused as a result of this matter and trust that your concerns has been acceptably attended to.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Lynn