*********** service

I'm extremely unhappy with the service from truworths. Paid my account on the 28 April 2020 via eft using the bank details that were mailed.. Unfortunately my payment didn't reflect, I received a call from the collection centre that my I account was overdue I was advised to send proof of payment then I received a text that my proof of payment was escalated to accounts department for allocation its almost three months I haven't received any allocation nor feedback from truworths instead I'm receiving calls and texts that my account is overdue,what frustrates me is the negative impact on my credit score..Can't wait to pay up my balance and close this account