*********** / Dishonest Staff
<p>I had returned 3 DH shirts in Dec for holes. it was sent to QC in CT by the store manager Lindiwe,that filled in all the forms and gave me my proof of purchase dockets. Expected date was 7/12/2016. I never heard from them again! on 6/1/2017 I go to the sandton city branch were it was handed in. The supervisor Zoliswa was arrogant, *********** of having that job and insisted that she cannot help. I must deal with the person that sent it. The shirts was returned and the claim was declined. Reason: no proof of purchase and no reason. How much more dumb can this get?! The admin manager was bunking work that day and the store manager is still on leave and nobody knows when she is back,MIA!!</p>
Thank you for your post and affording us the opportunity to assist.
We acknowledge your complaint received via our Call Centre and confirm that the Store Manager has been in contact with you. We are pleased to confirm that you will be returning to the store for her to further assist in this regard.
In addition, we would like to thank you for your patience and sincerely apologise for any inconvenience that may have been caused as a result of this matter.
Yours sincerely,
Truworths Online Team
Thank you for your post and affording us the opportunity to assist.
We acknowledge your complaint received via our Call Centre and confirm that the Store Manager has been in contact with you. We are pleased to confirm that you will be returning to the store for her to further assist in this regard.
In addition, we would like to thank you for your patience and sincerely apologise for any inconvenience that may have been caused as a result of this matter.
Yours sincerely,
Truworths Online Team