*********** Customer Agent

Item: Truworths
Rating: 1
Author: Senzo C

Just called Truworths to ask for outstanding balance, then I spoke to an extremely rude agent who said he is RANDEL, and He did not give me what I need he sent me a stamement while I wanted the outstanding balance on my account, now I can not make a payment because of an *********** individual.

Helpful (0)

Replies (4)

Truworths's replyOfficial

16 Aug 2022, 14:20

Hi Senzo,

Please note that we escalated your concerns raised and feedback will be provided once received.

Kind regards,

Truworths Online Team

Best regards,

Truworths's reply16 Aug 2022, 14:20

Official

Hi Senzo,

Please note that we escalated your concerns raised and feedback will be provided once received.

Kind regards,

Truworths Online Team

Best regards,

Truworths's replyOfficial

18 Aug 2022, 10:31

Hi Senzo,

We wish to advise that we received feedback, and would like to arrange a convenient time to contact you. Please confirm your convenient time to contact you and address this matter.

Kind regards,

Truworths Online Team

Best regards,

Truworths's reply18 Aug 2022, 10:31

Official

Best regards,

Senzo C's updateReviewer Update

18 Aug 2022, 10:39

You can call me between 14:10 and 14:25 today

Senzo C's update18 Aug 2022, 10:39

Reviewer Update

You can call me between 14:10 and 14:25 today

Truworths's replyOfficial

19 Aug 2022, 10:33

Hi Senzo,

We can confirm that the relevant Management has been in contact with you to address your concerns and a further call back will be done soonest.

Kind regards,

Truworths Online Team

Best regards,

Truworths's reply19 Aug 2022, 10:33

Official

Hi Senzo,

We can confirm that the relevant Management has been in contact with you to address your concerns and a further call back will be done soonest.

Kind regards,

Truworths Online Team

Best regards,