*********** Call Centre Staff

<p>Every couple of months I send an email to Truworths Customer Services to reduce the current credit limit I have "available" for that "particular month" to R0 in an effort to bring down my TOTAL CREDIT. This is done without hassles usually. Then I noticed that my overall credit limit woud just increase to a higher amount annually. So last month I sent an email asking for the "automatic credit limit increase" to be removed so that it doesn't increase annually after I have been reducing it monthly. In the same email, I asked for the "available credit" for that "particular month" to R0 so that I do not have credit to spend for that month and also reduces my overall limit. </p> <p>I was highly annoyed to discover that the call centre agent removed my credit limit entirely so that I have nothing available ever on this account. I sent another mail asking for clarity and it was confirmed by another call centre agent "TANIA" that a mistake was made on their side and they have reinstated a credit limit if R1000 (my original limit was R3000) but I wouldn't be able to use account for next couple of months. </p> <p>I sent another mail as why was only R1000 re-instated and another call centre "TASNEEM" stated that this is what they understood from email thread! </p> <p>Your call centre agents need to undergo INTENSE TRAINING and should also ask if they are unsure about what a client is asking for - this is Customer Service 101!</p> <p>I have gone through a few unsatisfied customer reviews on Hello Peter for Truworths and everyone has the same t say that your call centre agents require training - perhaps you should take heed of the recommendation. You are losing customers and economically you cannot afford to!</p> <p>Also bear in mind that my account has NEVER been in arrears and I choose to decrease my limit. I expect this matter to be resolved ASAP. I dont care what internal issues you have or training challenges or people challenges you have. I want my account fixed or I will close it!</p> <p>It is ludicrous to treat loyal customers this way! No apologies were offered for the error either!</p>