sC
sean C

1 reviews | Active since Dec 2011

23 Jun 2020, 12:53

***********

Good Day I'm also one of the many customers that has received poor service from the accounts department of Truworths A payment made in April is to date 22nd of June not been updated. I have been receiving messages from them indicating otherwise and also been incurring interest on my account. I was asked to forward a POP to verify this payment which was done but to date it hasn't been rectified. the accounts department has promised to rectify this matter and also clear the incorrect interest that has been added to my balance. they may be experiencing problems updating then why must we still be receiving these demands to make payment. Will my credit record be affected as a result of their error? What about the rest of their customers that has to suffer the same fate!

0
Replies (1)
Truworths
Truworths's reply10 Jul 2020, 09:56
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.  We investigated your concerns raised and can confirm that this matter has been resolved.  Kind regards,  Truworths Online Team