1 reviews | Active since Jul 2015
Incompetency, Inability to Keep Customer Happy
I purchased the 1 Million Perfume. The scent was fading too quickly. So I returned it to be checked on the 9th of May. The response date was 11th on the slip given to me. But I received a response only weeks later with a mere 'there's nothing that can be done because the representative from the supplier had looked at it and said there is nothing wrong'. I refused to accept that and request for documentation stating that the perfume was analysed but according to the consultant they do not do such things. The consultant was rude and has to etiquette in speaking to clients. It is now 2 months I'm having that issue and the manager of the store or the manager of the department hasn't even contacted me to assist in any way. I am absolutely disappointed in the service at this store.
At Truworths we are committed to providing our Customers with high quality merchandise of international standards and were disappointed to hear of your experience.
Following our discussion with the Store Manager, we were informed that during your initial enquiry the perfume was given to an in store Rep from the supplier (Asco Select). She had assessed the perfume and her findings were that there was no fault with the fragrance and as such the return was declined.
As you were not happy with this decision this matter re-escalated to the supplier and we were informed that a representative from Asco Select branch will be in contact with you to address your concerns pertaining to the perfume.
This being said, we confirm that the service issues mentioned in your post is not in line with the high service standards we strive to offer our customers as such it was brought to the attention of the Area Manager to address with staff.
We trust that we were able to adequately attend to your concerns raised, however, should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn
At Truworths we are committed to providing our Customers with high quality merchandise of international standards and were disappointed to hear of your experience.
Following our discussion with the Store Manager, we were informed that during your initial enquiry the perfume was given to an in store Rep from the supplier (Asco Select). She had assessed the perfume and her findings were that there was no fault with the fragrance and as such the return was declined.
As you were not happy with this decision this matter re-escalated to the supplier and we were informed that a representative from Asco Select branch will be in contact with you to address your concerns pertaining to the perfume.
This being said, we confirm that the service issues mentioned in your post is not in line with the high service standards we strive to offer our customers as such it was brought to the attention of the Area Manager to address with staff.
We trust that we were able to adequately attend to your concerns raised, however, should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Lynn