Incompetency & Disrespectful Truworths Employee - Thembi Ndlovu

I was with my family when my younger brother saw this T-shirt which he liked, there were only two similar.

Shirt at the clothing racks and there were no size medium for my brother.

I then observed one Torso on top which had the same T-**** on, I then went to the lady (Thembi Ndlovu) who was closed to me to ask her to

undress the Torso as I wanted that T-shirt, she told me that she will first check on the rails for the size. She couldn’t find it then she told us to wait while she was busy assisting us in getting the one on the Torso.

After 20 minutes of waiting I realized that there was nothing happening as she disappeared, i then went to ask the other lady by the name of Ntsukani who was working by the fitting room and she told me that Thembi knocked off already.

I was so sad with this type of services and how can she left us like that without even making arrangements with anyone who was still at the shop to at least assist us and how long where we going to wait if I didn’t ask Ntsukani.

I felt disrespected with such behavior as a customer, I then ask Ntsukani (a lady with a good customer services) the name of Thembi’s manager and she told me

the name of her manager (Precious), I then went to Precious to explain my bad day. She apologies for such behavior and went to that department to assist me, I then paid and left.