1 reviews | Active since Jun 2011
Incompetency
<p>I went to the Mimosa Truworths store in Bloemfontein on 31st May 2016 to update my personal details. I took with me my ID and marriage certificate, I also completed and signed a change of details form also requesting a new card. I was surprised this morning when I received the June statement via email still reflecting the old details. I then called the call centre and was told that no documentation has ever been made to change details nor request a new card. I am highly disappointed in the manner my request was handled, it is extremely *********** and unprofessional.</p>
Thank you for your post and allowing us the opportunity to respond.
At Truworths, our aim is to always provide our customers with service that is proficient, pleasant and professional at all times. We therefore investigated this matter and found that we do not have record of a request to update your personal details.
Whilst we were unable to reach you on the contact numbers provided in your post and those on your Truworths account we wish to convey our sincerest apologies for your experience in this regard. We have subsequently sent you an email requesting your updated details for us to amend our records accordingly and issue and send a new Truworths charge card to you.
We trust that this matter will be satisfactorily resolved upon receipt of your response.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths, our aim is to always provide our customers with service that is proficient, pleasant and professional at all times. We therefore investigated this matter and found that we do not have record of a request to update your personal details.
Whilst we were unable to reach you on the contact numbers provided in your post and those on your Truworths account we wish to convey our sincerest apologies for your experience in this regard. We have subsequently sent you an email requesting your updated details for us to amend our records accordingly and issue and send a new Truworths charge card to you.
We trust that this matter will be satisfactorily resolved upon receipt of your response.
Yours sincerely,
Truworths Online Team