Incompetence and ignorance

Good day all of this started about 2 to 3 years ago I had an account with truworths opened at east rand mall branch at a stage I gotten slightly behind on my premiums but always caught up fairly quickly. Reason for falling behind on premiums was I was working in Africa as a medic and sometimes so remotely that I couldnt get internet access so I made arrangements with truworths that I will pay them everytime I get back into the country or when I have access to internet to transfer funds into a friend or family members account for them to go pay it so when the contract ended and I came back to South africa I went to pay my account but being out of a job I had to work sparingly with my money and I paid until the account was upto date but not paid up their was still R 490 some odd rand to be paid but it was upto date and not behind so I wanted to buy something and they told me my account was suspended until the R490 odd was also paid I then paid it and the lady said it will take two to 3 weeks to unsuspend it 4 to 5 weeks later I wanted to use the account and I was told that its not yet open I then told them to sommer close the account as this is rediculace I paid the account finish in a reduced time and this is nonsense months later I started getting calls again that I still owe them money R490 odd I keep on telling them that I have paid that money and they keep on ask8ng for their money I have repeatedly asked them to send me proof why I owe them money I want a statement then they refuse and ask me the proof that I did pay... I do not have the slips anymore as it was months later and they refuse to send me statements to proof rhat I do owe them money and they refuse to unblock or unsuspend my account.... They stole my money and now they wa t more in themean time the have handed me iver to laywers who arrases me with 30 phone calls a day they keep on threatinging me and they have placed me on itc this is not fair as I did pay the last premium and they *****ed me out of my money and now they want me to pay more I want my account reopened and I want that R490 odd removed or credited as I did pay it under false pretences