CM
Candice Manilal-Ismail
1 reviews | Active since Aug 2014
10 Feb 2020, 11:25
INCOMPETENCE
Truworths online and customer care is USELESS . My order was placed on Thursday the 30th of January . It's now the 10th of February and I still haven't received my parcel .DO NOT stipulate delivery in 3 - 5 working days if you have no intention on delivering in the allotted time frame . And DO NOT call it customer care if the staff are not trained to deal with queries. I was told by the customer care agent THAT THERE IS NO WAY I WILL GET MY PARCEL DELIVERED TODAY , and that I should go into the store and purchase the items if I need it so urgently ,this is your idea of customer service . THIS IS INCOMPETENCE , I WANT MY PARCEL DELIVERED TODAY. I have waited my the 5 working days as you have stipulated .
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Replies (4)
Truworths's replyOfficial
10 Feb 2020, 11:41We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply10 Feb 2020, 11:41
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
CM
Candice Manilal-Ismail's updateReviewer Update
10 Feb 2020, 12:09This is so generic . U dont even have my order number but your are investigating. Pls note that one of the items is a gift . This is not negotiable I need my parcel delivered today. I dont care abt ur delay . Honour your commitment to deliver within 3 - 5 working days .
CM
Candice Manilal-Ismail's update10 Feb 2020, 12:09
Reviewer Update
This is so generic . U dont even have my order number but your are investigating. Pls note that one of the items is a gift . This is not negotiable I need my parcel delivered today. I dont care abt ur delay . Honour your commitment to deliver within 3 - 5 working days .
CM
Candice Manilal-Ismail's updateReviewer Update
10 Feb 2020, 14:23Wow Robin is always busy in meetings and on lunch . And never returns any calls . Are u going to reimburse me for all my calls .
CM
Candice Manilal-Ismail's update10 Feb 2020, 14:23
Reviewer Update
Wow Robin is always busy in meetings and on lunch . And never returns any calls . Are u going to reimburse me for all my calls .
Truworths's replyOfficial
11 Feb 2020, 09:59 Thank you for bringing your experience with our Online Shopping to our attention.
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. Please note that due to the backlog at RTT your order is currently with the courier.
We can confirm that the relevant Management has been in contact with you to further convey our sincerest apologies and we regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
Yours in service,
Truworths Online team
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. Please note that due to the backlog at RTT your order is currently with the courier.
We can confirm that the relevant Management has been in contact with you to further convey our sincerest apologies and we regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
Yours in service,
Truworths Online team
Truworths's reply11 Feb 2020, 09:59
Official
Thank you for bringing your experience with our Online Shopping to our attention.
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. Please note that due to the backlog at RTT your order is currently with the courier.
We can confirm that the relevant Management has been in contact with you to further convey our sincerest apologies and we regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
Yours in service,
Truworths Online team
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. Please note that due to the backlog at RTT your order is currently with the courier.
We can confirm that the relevant Management has been in contact with you to further convey our sincerest apologies and we regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
Yours in service,
Truworths Online team