1 reviews | Active since Apr 2016
Incompetence
<p>I place an online order a few weeks back and I didn't receive one item and it is written that the item is dispatched. I called to complain and I was told that I would be contacted concerning the item I didn't receive up til now the item has been billed yet I didn't receive it. I want this item credited back into my account Colour: BLACKS/GREYS:CHARCOAL-OTHER(PALETTE)<br />Style: ********** <br />Description: CHARCOAL PONTE TREGGING<br />Cost: 330<br />Status: Dispatched</p>
We were quite concerned to hear of your experience with our Fashion Delivery service and therefore conducted an investigation into the concerns raised in your post.
We have established that the store omitted to charge the item to your Truworths account thus, your order was not dispatched from the store. We wish to confirm that we have brought this matter to the attention of Customer Services Manager to address.
We regret that you are no longer interested in the item and wish to once again apologize for your experience in this regard. We can assure you that this matter has been addressed in earnest as this is not the norm.
Yours sincerely,
Truworths Online Team
We were quite concerned to hear of your experience with our Fashion Delivery service and therefore conducted an investigation into the concerns raised in your post.
We have established that the store omitted to charge the item to your Truworths account thus, your order was not dispatched from the store. We wish to confirm that we have brought this matter to the attention of Customer Services Manager to address.
We regret that you are no longer interested in the item and wish to once again apologize for your experience in this regard. We can assure you that this matter has been addressed in earnest as this is not the norm.
Yours sincerely,
Truworths Online Team