sD
shaun D
1 reviews | Active since Jan 2011
13 Aug 2015, 13:29
Incompetence
Fashion delivery was requested and paid for on 29 July 2015. Extra payment made. Called store on 10 August 2015, which was 13 days later (out of the 5 day SLA) to cancel the order and recredit my account. Received an sms on 12 August 2015 that my garment had arrived! Can someone just cancel and recredit please.
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Truworths's replyOfficial
17 Aug 2015, 11:55Hello sdh,
Thank you for bringing your concerns to our attention.
We acknowledge your frustration regarding our Fashion delivery service and wish to convey our sincerest apologies for your experience.
Upon investigation we ascertained that your order was delivered late due to an error on the part our couriers. As we mandate all companies affiliated with us to uphold our high standards we will address this matter with the management team of our couriers.
We assure you that this type of service is no more acceptable to us than it is to you and we once again wish to sincerely apologise for any inconvenience caused.
Subsequent to this, we can confirm that your account has been credited and the delivery fee will be waivered from your account.
We trust that we were able to adequately attend to your concerns, please feel free to contact us on *** or e-mail *** if you have any further queries or concerns.
Yours sincerely,
Lynn
Thank you for bringing your concerns to our attention.
We acknowledge your frustration regarding our Fashion delivery service and wish to convey our sincerest apologies for your experience.
Upon investigation we ascertained that your order was delivered late due to an error on the part our couriers. As we mandate all companies affiliated with us to uphold our high standards we will address this matter with the management team of our couriers.
We assure you that this type of service is no more acceptable to us than it is to you and we once again wish to sincerely apologise for any inconvenience caused.
Subsequent to this, we can confirm that your account has been credited and the delivery fee will be waivered from your account.
We trust that we were able to adequately attend to your concerns, please feel free to contact us on *** or e-mail *** if you have any further queries or concerns.
Yours sincerely,
Lynn
Truworths's reply17 Aug 2015, 11:55
Official
Hello sdh,
Thank you for bringing your concerns to our attention.
We acknowledge your frustration regarding our Fashion delivery service and wish to convey our sincerest apologies for your experience.
Upon investigation we ascertained that your order was delivered late due to an error on the part our couriers. As we mandate all companies affiliated with us to uphold our high standards we will address this matter with the management team of our couriers.
We assure you that this type of service is no more acceptable to us than it is to you and we once again wish to sincerely apologise for any inconvenience caused.
Subsequent to this, we can confirm that your account has been credited and the delivery fee will be waivered from your account.
We trust that we were able to adequately attend to your concerns, please feel free to contact us on *** or e-mail *** if you have any further queries or concerns.
Yours sincerely,
Lynn
Thank you for bringing your concerns to our attention.
We acknowledge your frustration regarding our Fashion delivery service and wish to convey our sincerest apologies for your experience.
Upon investigation we ascertained that your order was delivered late due to an error on the part our couriers. As we mandate all companies affiliated with us to uphold our high standards we will address this matter with the management team of our couriers.
We assure you that this type of service is no more acceptable to us than it is to you and we once again wish to sincerely apologise for any inconvenience caused.
Subsequent to this, we can confirm that your account has been credited and the delivery fee will be waivered from your account.
We trust that we were able to adequately attend to your concerns, please feel free to contact us on *** or e-mail *** if you have any further queries or concerns.
Yours sincerely,
Lynn