Incompetant staff at Truworths

Lost my wallet so I called Truworths call centre to put a hold on my account. Call centre had a greed to send me new card, its 3 months and no card. Go into Rosebank mall to pay my account, tellers are imcompetant, dont know how to handle my issue, call the call centre, speak to the consultant and they continue to help. Took atleast 40minutes. Second month same story. Third month, i go back into store and i'm sent away after waiting for 30mins and told i cannot pay my account. I call the call centre to remove the hold, i'm told i must go back into the store for them to help. Now my account is in arrears and im getting charged interest because Truworths doesnt understand their own processes Pathetic service and support from the Truworths staff. i am 7 months pregnant and in no way they made this issue easy for me. I want my account cancelled and this is sheer incompetence. I suggest truworths invests more training in their call centre staff, who have to consistently refer to their team leaders for help and their imcompetent tellers who waffle around looking for supervisors who have to call the call centre all the time. Disappointed after years of support.