Incompent Staff

According to your online delivery confirmation, Earthchild items may be returned at any Truworths store. I went in your Truworths Cavendish store on 08.08.2020, the lady assisting informed I cannot return earthchild item as they don't sell Earthchild at the store. Please rectify this for future reference, as purchasing online is more convenient but returning certain brands at your stores is an inconvenience. Her staff code is: ***.