Inaccurate records and non-compliance

Truworths sneakily introduced an Annual Service Fee on the accounts held with them. It's best not to purchase anything on the account or from Truworths at all.

Despite raising unauthorised charges on the account Truworths refuses to call their customers and insist on customers calling the call centre or going to a store. In this day and age that is ludicrous, probably implemented by a fool.

My account details with Truworths are incorrect however I will leave them to their own devices to rectify it. I refuse to go to a store or incur the cost and inconvenience of calling a call centre to assist Truworths in getting their house in order.