BW
Babalwa W

1 reviews | Active since Sept 2019

05 Feb 2021, 08:23

Improved service, good

Recently I complained about service at truworrhs in vangate mall for ignoring people on wheelchair their service was extremely unacceptable, manager called me to hear the complaint, yesterday I went back with my mom again to pay her account and I was ready to take a video this time , I must say the service was much better the manager or supervisor was there when she saw us she came greeted and said we will be assisted, that was so professional I never wanted their workers to jump when they see us or remove someone they assisting already what ****ed me off was to stand long there and the wheel chair that was before us was complaining about the wait, al in all on 4 Feb 2021 time was past 17h00 , the manager was there gave us good service , well done truworrhs for making us your customers proud to shop there , my complain was not ignored, thank you for being part of recognizing disabled people , we can be an example to the world , good service

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Replies (1)
Truworths
Truworths's reply05 Feb 2021, 09:39
Official
Thank you for your compliment! 

We appreciate you taking the time to let us know of your experience. At Truworths, we always strive to provide our valued customers with a constant standard of international customer service excellence. 

We are pleased to hear that our staff was able to exceed your expectations and would like to thank you for your support. 

We look forward to having you as a customer for years to come.
 
 Yours in fashion, 

Truworths Online Team