1 reviews | Active since Sept 2012
IMPOSSIBLE TO GET DECENT HELP!
I have contacted your branch and your head-office time and again during the course of this week. Up till today, I am still waiting for an area manager to get back to me. The service I am getting is PATHETIC. I have purchased 2 items to be returned and the requirements are arduous! I understand the processes and procedures however, I am also prepared to provide proof of my purchase via my bank statements and the barcode still on the item AND STILL I am being blatantly refused a cash refund. I then get pushed back & fourth between head office and branch! I wish I could deal with someone who knows what they are actually doing and have authority to do so, however, this is clearly not of Truworths Group standards!<br>
Thank you for your post and allowing us the opportunity to respond.
The service described in your post is not in line with our high service standard and we wish to apologize for the manner in which you were assisted.
We liaised with the relevant management of the store mention in your post and were informed that when you initially returned to store you presented a gift receipt. In line with our Returns Policy, a refund must be processed in its original method of tender; no refund can be processed in the case of a gift receipt being presented unless the original receipt is presented together with the gift receipt.
We were informed that subsequent to your post you have located the original proof of purchase and that you were refunded in the original method of tender.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
The service described in your post is not in line with our high service standard and we wish to apologize for the manner in which you were assisted.
We liaised with the relevant management of the store mention in your post and were informed that when you initially returned to store you presented a gift receipt. In line with our Returns Policy, a refund must be processed in its original method of tender; no refund can be processed in the case of a gift receipt being presented unless the original receipt is presented together with the gift receipt.
We were informed that subsequent to your post you have located the original proof of purchase and that you were refunded in the original method of tender.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Lynn