MM
Manokeng M
1 reviews | Active since Mar 2009
06 Oct 2015, 16:39
im sick and tired of being called for the wrong ac
i have received a call again fot the account that is not mine, and i was promised that my number is being removed by their complaints department .
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Truworths's replyOfficial
12 Oct 2015, 15:04Hello abwm295,
Thank you for bringing this matter to our attention.
We were concerned to read that you continued receiving collections correspondence regarding a Truworths account, after your details were removed from our database.
We contacted the collections agency that is currently handling the account on behalf of Truworths. They informed us that by the time they removed your details from the account, the account was selected for the next communication run and therefore you still received communication from them.
We hereby confirm that your details were removed from their database and you will no longer receive any further communication from their offices.
Please, once again, accept our sincerest apologies for any inconvenience caused. Please feel free to contact us directly in future on *** or send an e-mail to *** should you have any other queries.
Kind regards,
Chevola
Thank you for bringing this matter to our attention.
We were concerned to read that you continued receiving collections correspondence regarding a Truworths account, after your details were removed from our database.
We contacted the collections agency that is currently handling the account on behalf of Truworths. They informed us that by the time they removed your details from the account, the account was selected for the next communication run and therefore you still received communication from them.
We hereby confirm that your details were removed from their database and you will no longer receive any further communication from their offices.
Please, once again, accept our sincerest apologies for any inconvenience caused. Please feel free to contact us directly in future on *** or send an e-mail to *** should you have any other queries.
Kind regards,
Chevola
Truworths's reply12 Oct 2015, 15:04
Official
Hello abwm295,
Thank you for bringing this matter to our attention.
We were concerned to read that you continued receiving collections correspondence regarding a Truworths account, after your details were removed from our database.
We contacted the collections agency that is currently handling the account on behalf of Truworths. They informed us that by the time they removed your details from the account, the account was selected for the next communication run and therefore you still received communication from them.
We hereby confirm that your details were removed from their database and you will no longer receive any further communication from their offices.
Please, once again, accept our sincerest apologies for any inconvenience caused. Please feel free to contact us directly in future on *** or send an e-mail to *** should you have any other queries.
Kind regards,
Chevola
Thank you for bringing this matter to our attention.
We were concerned to read that you continued receiving collections correspondence regarding a Truworths account, after your details were removed from our database.
We contacted the collections agency that is currently handling the account on behalf of Truworths. They informed us that by the time they removed your details from the account, the account was selected for the next communication run and therefore you still received communication from them.
We hereby confirm that your details were removed from their database and you will no longer receive any further communication from their offices.
Please, once again, accept our sincerest apologies for any inconvenience caused. Please feel free to contact us directly in future on *** or send an e-mail to *** should you have any other queries.
Kind regards,
Chevola