1 reviews | Active since Apr 2014
******* Marketing Campaign
Truworths has been sending me communications regarding collection of a card (that I have not app**** for) and sales notices (that I have not asked for).<br> <br> As far as I understand, all I have to do to get this card is provide my ID. This not opens me up to identity *****, but financial ***** as well.<br> <br> I HAVE NOT freely provided my details to Truworths for these purposes at all, nor do I have any accounts with any of their other partners. This is not only ******* attainment of my personal details, but an ******* marketing strategy that has also affected people other than myself. <br> <br> I had rep**** STOP to opt out of receiving these communications, but Truworths also insists that I use my hard-earned money to CALL THEM TO OPT OUT of communications that I have not asked for.<br> <br> Truworths will never receive a cent of my money, be it to call them to opt out of this or buy a single item of clothing from their store because of this ******* campaign. I will also discourage those that I know not to buy from them, should this continue.<br> <br> I wish to make it clear to Truworths to remove ANY AND ALL information they may have of me, or I will seek further legal action.
Thank you for your post and for the opportunity to provide you with feedback.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence. We have selected you as part of our ongoing strategy to identify people who we feel would see value in a Truworths account offer. Your information was obtained from a reputable company, Information Capital, specialising in this regard.
The account offer presented to you was by no means intended to cause any frustration, and we can assure you that we adhere strictly to the requirements stipulated by the Direct Marketing Association (DMA).
Please be advised that your details have been removed from our database, as per your request and that you should no longer receive further communications from Truworths.
We trust that we have sufficiently addressed your concerns. Should you have any other queries or suggestions, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Charmaine
Thank you for your post and for the opportunity to provide you with feedback.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence. We have selected you as part of our ongoing strategy to identify people who we feel would see value in a Truworths account offer. Your information was obtained from a reputable company, Information Capital, specialising in this regard.
The account offer presented to you was by no means intended to cause any frustration, and we can assure you that we adhere strictly to the requirements stipulated by the Direct Marketing Association (DMA).
Please be advised that your details have been removed from our database, as per your request and that you should no longer receive further communications from Truworths.
We trust that we have sufficiently addressed your concerns. Should you have any other queries or suggestions, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Charmaine