SM
Shandukani M
1 reviews | Active since Oct 2017
12 Mar 2019, 16:55
Ill treatment by trueworth customer centre
I were contacted by one of Truworth employee regards my account.it was at 16:18 using the number "081 ********** ". She told me to do a debit order which was a must, i refused i told her ill pay my account at one of the stores and she insisted what suprised me was how did she know which bank I bank with because ive never shared those details with any trueworth related pupil. At almost the end of our conversation she said and I quote "dont act like a dumb ass" and she hangedup while I ask her that did she just said im a dimb ass.
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Truworths's replyOfficial
15 Mar 2019, 12:36We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply15 Mar 2019, 12:36
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
18 Mar 2019, 13:00Thank you for your post.
We acknowledge your frustration regarding communication concerning the status of your account. However, when payment commitments are not met, correspondence is automatically sent to remind you of the status of your account. It also serves to remind you of the importance of bringing your account up to date as your credit worthiness is an asset.
This communication is not sent with the intention to cause frustration of any kind and we regret that it has been perceived as such. We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you.
Upon receipt of your post, we referred your concerns raised to the relevant management to investigate and attend to.
The Collections Manager has tried to contact you to discuss the matter brought forward and to convey our sincerest apology, but was regrettably unsuccessful. We can verify that the agent in question has been addressed accordingly.
In addition, we extend our apologies for any frustration you may have been caused.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you.
Yours sincerely,
Truworths Online Team
Truworths's reply18 Mar 2019, 13:00
Official
Thank you for your post.
We acknowledge your frustration regarding communication concerning the status of your account. However, when payment commitments are not met, correspondence is automatically sent to remind you of the status of your account. It also serves to remind you of the importance of bringing your account up to date as your credit worthiness is an asset.
This communication is not sent with the intention to cause frustration of any kind and we regret that it has been perceived as such. We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you.
Upon receipt of your post, we referred your concerns raised to the relevant management to investigate and attend to.
The Collections Manager has tried to contact you to discuss the matter brought forward and to convey our sincerest apology, but was regrettably unsuccessful. We can verify that the agent in question has been addressed accordingly.
In addition, we extend our apologies for any frustration you may have been caused.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you.
Yours sincerely,
Truworths Online Team