1 reviews | Active since May 2017
Ill-disciplined shop
<p>I would like to thank Truwroths for giving me a reason to close my account with them. I've held an acount with them for many years and have been paying my account well until I was in arrears with an amount of R30.00. the agents phone me everyday, more than 4 times each day. i receive smss to remind me i am owing R30.00 in arrears. i receive emails everyday to remind me that my account is in arrears with R30.00. It hasn't been even 30 days. i am super ****ed off and infuriated by this conduct. Normally when people owe any account anywhere they are notified once or twice. this hounding from this shop has put me so off i can not wait to pay my balance and close this account down.</p> <p>i have purchased pairs of shoes from this shop, both were a disappointment. a pair of heels with lose tips and the whole thing come out when i walk i had to take the shoes back and was given new ones but that pair was worse than the previous one. the tips of the heels were coming off i had to take the shoes to a repair at my cost. i bought a pair of black suede ankle boots. higher disppointment, the suede is ****. it's peeling off and now my boots have shades of grey. this was 3 years ago; i haven't purchased any high heel shoe at this store as they are letdowns.</p> <p>it did cross mymind to cancel the account with this retailer when i purchased a navy top which after one wash was alsmost grey, like some cheap item from one of the items at the chinese shops all over the streets of this country. but i thought maybe it's just one of those things with a material of clothing items.</p> <p>with this sort of business conduct and their agents who phone everyday and give me attitude that i can npt expect them to see a EFT payment 72 after it was made; i must know that my credit facility has been suspended and my payment behavior has been handed to a credit bureau. i am so sure that i no longer want to be a customer of Truworths. i can not have such treatment just for a R30.00 in arrears. I imagine what would it be like if i owed R3000.00. means i would've had a sheriff knocking at my office and home with a summon.</p> <p> Thank you but no thanks, i don't wish to associate myself with such behavior.</p>
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of service excellence and we regret to hear about the service you recently received from one of our collection agents.
Upon reviewing your account we can verify that your account fell into arrears when a short payment was received for June 2017, and your account was administered by an outside collections agency on our behalf namely Blake and Associates. Having said this, they are obligated to adhere to our high service standards at all times. We confirm that this matter was brought to the attention of the relevant Management Team to address.
We confirm that a payment was made to bring your account up to date and out of arrears on 18 July 2017, and we would like to thank you for making this payment. Kindly note that there is however still an outstanding amount due for payment by 04 August 2017.
We would like to further advise that when merchandise presents with a potential quality issue, we will gladly credit or exchange any defective merchandise provided the merchandise is returned to us within six (6) months of the purchase date; you can provide proof of purchase and the item has been used for its intended purpose and cared for according to the wash/ care instructions.
We would like to encourage you to return the garment, together with your proof of purchase to the store of your choice so that it can be assessed by the Store Manager.
On behalf of Truworths, we wish to extend our apologies for any inconvenience or upset caused as a result of this matter. We value your continued support and encourage you to contact us directly on *** or via email on *** if you have any further queries or concerns.
Yours sincerely,
Truworths Online Team
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of service excellence and we regret to hear about the service you recently received from one of our collection agents.
Upon reviewing your account we can verify that your account fell into arrears when a short payment was received for June 2017, and your account was administered by an outside collections agency on our behalf namely Blake and Associates. Having said this, they are obligated to adhere to our high service standards at all times. We confirm that this matter was brought to the attention of the relevant Management Team to address.
We confirm that a payment was made to bring your account up to date and out of arrears on 18 July 2017, and we would like to thank you for making this payment. Kindly note that there is however still an outstanding amount due for payment by 04 August 2017.
We would like to further advise that when merchandise presents with a potential quality issue, we will gladly credit or exchange any defective merchandise provided the merchandise is returned to us within six (6) months of the purchase date; you can provide proof of purchase and the item has been used for its intended purpose and cared for according to the wash/ care instructions.
We would like to encourage you to return the garment, together with your proof of purchase to the store of your choice so that it can be assessed by the Store Manager.
On behalf of Truworths, we wish to extend our apologies for any inconvenience or upset caused as a result of this matter. We value your continued support and encourage you to contact us directly on *** or via email on *** if you have any further queries or concerns.
Yours sincerely,
Truworths Online Team