1 reviews | Active since Dec 2011
Ignoring complaints
<p>I wrote and submitted a complaint about my account on your website more than 2 weeks ago. To this day, i haven't even received an acknowledgement of receipt of my complaint much less any response to try and resolve. In addition to my complaint, I had requested the outstanding balance on my account urgently in order for me to pay it and close my account as result of the terrible way you treat longstanding customers. Zero response. Truly pathetic customer service Truworths! </p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and your concerns raised in this regard, we were however unable to locate the complaint referred to in your post.
Following your recent telephonic conversation with one of our consultants we sincerely hope that you will reconsider closing your account with us.
We thank you for bringing your concerns to our attention and sincerely apologize for the manner in which you felt you were assisted. Please do not hesitate to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team.
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and your concerns raised in this regard, we were however unable to locate the complaint referred to in your post.
Following your recent telephonic conversation with one of our consultants we sincerely hope that you will reconsider closing your account with us.
We thank you for bringing your concerns to our attention and sincerely apologize for the manner in which you felt you were assisted. Please do not hesitate to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team.