1 reviews | Active since Dec 2010
Ignorent behaviour
Truworths is the only company I know about, where you doesn't get recognition for paying more than your instalment. If my instalment is lets say R800, and I have extra money this month and then pay R3000, I still have to pay another instalment next month. If not, I am in arrears. What ****e$ me off the most, is the phone calls and SMS's I am getting on a daily basis regarding my "arrears" and top of it, threats in the line of "Further action and losing credibility". It doesn't matter how many times and to how many people I speak to, things doesn't change. All of them promised to make a note on their system to avoid more phone calls and SMS's, but no such luck. Pathetic customer service...!!
Thank you for your post and for the opportunity to provide you with feedback regarding this matter.
We acknowledge your frustration in this regard however wish to advise you that, when an account holder pays his/her account in advance, via Electronic Funds Transfer (EFT), they are required to contact us to inform us to allocate the funds as a pre-payment.
Upon receipt of your post, we have removed the installment due for this month; we trust that we were able to satisfactorily attend to your query.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post and for the opportunity to provide you with feedback regarding this matter.
We acknowledge your frustration in this regard however wish to advise you that, when an account holder pays his/her account in advance, via Electronic Funds Transfer (EFT), they are required to contact us to inform us to allocate the funds as a pre-payment.
Upon receipt of your post, we have removed the installment due for this month; we trust that we were able to satisfactorily attend to your query.
Kind regards,
Truworths Online Team
Best regards,