SD
Samukelisiwe D

1 reviews | Active since Feb 2015

18 Feb 2017, 09:11

If I could,I would rate them less than a Star

<p>Funny how a few days ago, I was gushing about the service that I recieved but today Im fuming. I went to Truworths to print an account summary which showed a balance of 1766.50. I made the payment on the 13/02. To my suprise, i was called by a Fana Sibiya on the 17/02 informing me of a different balance and that even if i did make a payment,i was still owing. When I query that,she and her suoervisor tell me that its because it wasnt activated and that the purchase that I had made the previous day was not reflecting. My issue is,does it take more than 24 hours for a purchase to reflect? I made the payment with the intention of closing my account and i would still like for that to be as I have made the payment for the full balance. Please rectify and close my account the minute the EFT reflects. Im sick of dealing with incompetency as this is not the first time,i have had issues with your company</p>

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Replies (2)
Truworths
Truworths's reply24 Feb 2017, 12:08
Official

Thank you for your post.

We acknowledge receipt of your query via our Facebook page.

Following your recent telephonic conversation with our consultant, we wish to once again apologize for the delay in your purchase being updated on our system and for any convenience or frustration caused due to this.

We can confirm that your account has subsequently been settled in full and regret that you have decided to close your account with us.

We realize that we may not have met your expectations, but sincerely hope that you will continue to shop with confidence in our stores for many years to come. Your patronage and support is very important to us and we assure you our best attention at all times.

Kindest regards,

Truworths Online Team

SD
Samukelisiwe D's update26 Feb 2017, 16:17
Reviewer Update

Shop with confidence after what you did? He banna! Le nna ke masipa. Im so glad i closed my account.