idiotic systems
<p>I have a Truworts acc that i have set it up to be a debit order to minimize hustles of payments and it is always on 0.00 Balance which is good for my credit record last month i went to the store if Fourways and bought a watch not so expensive around R3500 to my surprise when the debit order goes thru it takes the total balance i called the call centre and asked them what can be the problem they told me that is how i have set it up like that which is pure nonsense i asked the lady why wud i have an account that every amount i spend goes off my account as it is why don't i just pay cash i find that stupid she said she will ask for a reversal and i have to fill million forms and all that.</p> <p> </p> <p>i gave her an option to return my money within 24 hours or cancel my account and they have cancelled the account the services is pathetic and am glad they cancelled the account i cannot deal with a company that feels my issues are not important enough for them</p>
Thank you for your post.
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
We have investigated this matter and established that the debit order type was erroneously changed from the monthly installment amount to the full account balance. We can however confirm that this matter has been addressed and rectified, and that the difference in payment will be refunded to your bank account.
We sincerely apologise for any upset that may have been caused to you as a result of this matter and hope that this response has clarified your concerns.
Kind regards,
Truworths Online Team
Thank you for your post.
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
We have investigated this matter and established that the debit order type was erroneously changed from the monthly installment amount to the full account balance. We can however confirm that this matter has been addressed and rectified, and that the difference in payment will be refunded to your bank account.
We sincerely apologise for any upset that may have been caused to you as a result of this matter and hope that this response has clarified your concerns.
Kind regards,
Truworths Online Team