1 reviews | Active since Nov 2015
Identity theft nightmare
Someone **********ly opened a bunch of accounts in my name with various suppliers, including with Truworths. With every other company, it was a nightmare to close the accounts. However, Lisa at your call centre was very professional and clear about the procedure I needed to follow. I asked that the debt collecting agency should stop harassing me with calls and smses, and they stopped immediately. I have, however, not received further feedback from your ***** department: I do hope you will follow up with me when you have more information. In particular, if possible, I would like to know which of my details the ********* had access to - and see a copy of the ID document that he used, since I have never lost mine. At the very least, I would appreciate confirmation that the matter is being attended to. Thank you, in any case, for dealing with this in a friendly and professional manner so far. You stand head and shoulders above your competitors when it comes to customer care.
We appreciate the time you have taken to inform us of your experience.
At Truworths we view issues of ***** and irregular credit activity in a very serious light.
Whilst our selection process for any new account is very thorough and we do have preventative measures in place, occasionally these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
We are pleased that our consultant was able to assist you in professional and efficient manner and we will be sure to forward your compliment to the praise worthy recipient and her management team.
We can verify that we have subsequently received the required documentation and an investigation is being conducted by our ***** Department. They will inform you of the outcome as soon as the investigation has been concluded.
Thank you once again for the positive feedback and we truly hope that we will see you in our stores for our internationally inspired summer trends.
Assuring you the best customer services at all times.
Best regards,
Lynn
We appreciate the time you have taken to inform us of your experience.
At Truworths we view issues of ***** and irregular credit activity in a very serious light.
Whilst our selection process for any new account is very thorough and we do have preventative measures in place, occasionally these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
We are pleased that our consultant was able to assist you in professional and efficient manner and we will be sure to forward your compliment to the praise worthy recipient and her management team.
We can verify that we have subsequently received the required documentation and an investigation is being conducted by our ***** Department. They will inform you of the outcome as soon as the investigation has been concluded.
Thank you once again for the positive feedback and we truly hope that we will see you in our stores for our internationally inspired summer trends.
Assuring you the best customer services at all times.
Best regards,
Lynn