NM
Noluthando M
1 reviews | Active since Aug 2010
28 Aug 2019, 09:08
IDENTITY THEFT AND ITC LISTING
I lodged a complaint early last month in regards to my identity theft. Someone opened an account **********ly using my identity number. Truworths told me that this has been resolved. I JUST RAN AN ITC ON MY NAME TODAY AND I SEE THAT TRUWORTHS BALANCE OF R9975 STILL REFLECT, PLEASE CAN TRUWORTHS CONTACT ITC TO REMOVE THIS ON MY NAME, IT AFFECTS MY CREDIT SCORING. THIS IS SOO ANNOYING.
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Replies (3)
Truworths's replyOfficial
28 Aug 2019, 11:41We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply28 Aug 2019, 11:41
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
NM
Noluthando M's updateReviewer Update
28 Aug 2019, 11:45I HOPE SO BECAUSE THATS WHAT YOU TOLD ME LAST MONTH THAT YOU HAVE SENT THE REQUEST TO ITC TO REMOVE THIS BUT NOTHING HAS BEEN DONE STILL.
NM
Noluthando M's update28 Aug 2019, 11:45
Reviewer Update
I HOPE SO BECAUSE THATS WHAT YOU TOLD ME LAST MONTH THAT YOU HAVE SENT THE REQUEST TO ITC TO REMOVE THIS BUT NOTHING HAS BEEN DONE STILL.
Truworths's replyOfficial
09 Sept 2019, 13:07Thank you for your post.
Upon receipt of your query, we escalated your query to the relevant department to address.
We were advised that the ********** account opened in your name has been closed and wish to advise that an update regarding the status of your account has been sent to the credit bureau.
We sincerely apologise for any inconvenience caused as a matter of this.
We trust that we were able to acceptably address your concerns, and if you require any further assistance, please feel free to contact us on 021- *** or via email ***
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your query to the relevant department to address.
We were advised that the ********** account opened in your name has been closed and wish to advise that an update regarding the status of your account has been sent to the credit bureau.
We sincerely apologise for any inconvenience caused as a matter of this.
We trust that we were able to acceptably address your concerns, and if you require any further assistance, please feel free to contact us on 021- *** or via email ***
Kind regards,
Truworths Online Team
Truworths's reply09 Sept 2019, 13:07
Official
Thank you for your post.
Upon receipt of your query, we escalated your query to the relevant department to address.
We were advised that the ********** account opened in your name has been closed and wish to advise that an update regarding the status of your account has been sent to the credit bureau.
We sincerely apologise for any inconvenience caused as a matter of this.
We trust that we were able to acceptably address your concerns, and if you require any further assistance, please feel free to contact us on 021- *** or via email ***
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your query to the relevant department to address.
We were advised that the ********** account opened in your name has been closed and wish to advise that an update regarding the status of your account has been sent to the credit bureau.
We sincerely apologise for any inconvenience caused as a matter of this.
We trust that we were able to acceptably address your concerns, and if you require any further assistance, please feel free to contact us on 021- *** or via email ***
Kind regards,
Truworths Online Team