IDENTITY THEFT

I am so angry and ****ed off on how Truworths ***** is treating me. On the 21st July 2019, a Truworths account was **********ly opened and my ID number was used. I HAVE NEVER LOST MY ID NUMBER BEFORE OR NOW. The same day when this ********** account was opened, a ********* bought items to the value of R9975 on the same day. I found out about this when I was registering myself on ClearScore ITC on the 25th July 2019. What is shocking is I didn't even receive a call from Truworths to confirm if I was the one who opened this account or not. It doesn't make sense that an account was opened the same day and all of the credit was maximized. THIS IS ***** AND PLAIN IDENTITY THEFT . Well I phoned Truworths ***** on the 25th July and they requested an affidavid and ID copy and I forwarded these to them on the 26th July 2019. I have been phoning Truworths ***** daily since the 25th July to follow up and Nkosikhona and Randeen keep telling me that someone will call me but nothing happened. When I phoned on the 29th July, Randeen told me that Farzana will call me but she never did till today. I phoned this morning again and I was placed on hold until they disconnected my line. THIS IS MESSING UP MY CREDIT RECORD. IF THIS DOESNT GET RESOLVED BY END OF THIS WEEK, THEN IM GOING TO REPORT THIS TO OMBUDSMAN AS I CANNOT TAKE THIS PATHETIC NONSENSE ANYMORE. I CANNOT BE A VICTIM OF IDENTITY THEFT AND STILL BE MULTREATED BY TRUWORTHS. THIS IS ALREADY TRAUMATIZING AS IT IS. I WANT THIS RESOLVED ASAP.