1 reviews | Active since Apr 2010
Idenity theft
<p>Truworths has been harassing me with SMS concerning an account that was opened in my name with a ********** identity document. I send an affidavit and multiple emails to their call centre and ***** department.</p> <p>Their first debt collector, Blake, responded to my emails and stopped harassing me. Now, I am getting SMS from MBDCS and Truworths have destroyed my credit rating.</p> <p>MBDCS’ call centre is unable to help and Truworths don’t seem able or willing to assist.</p> <p> </p> <p> </p>
We acknowledge your frustration in this regard and wish to confirm that we view account related ***** and irregular credit activity in a very serious light.
We were concerned to read that you have not received feedback regarding your dispute. We established that the investigation by our ***** Department could not be finalized due to outstanding documentation.
We can verify that, during our telephonic conversation, you informed us that these were sent by you; however our records indicate that only one document was received. We have therefore arranged that you email the outstanding document to us.
Once all documentation has been received and processed, our ***** Department will urgently attend to this matter and provide you with feedback.
Kind regards,
Truworths Online Team
We acknowledge your frustration in this regard and wish to confirm that we view account related ***** and irregular credit activity in a very serious light.
We were concerned to read that you have not received feedback regarding your dispute. We established that the investigation by our ***** Department could not be finalized due to outstanding documentation.
We can verify that, during our telephonic conversation, you informed us that these were sent by you; however our records indicate that only one document was received. We have therefore arranged that you email the outstanding document to us.
Once all documentation has been received and processed, our ***** Department will urgently attend to this matter and provide you with feedback.
Kind regards,
Truworths Online Team