1 reviews | Active since Apr 2016
I WILL NEVER BUY ANYTHING AT TRUWORTHS AGAIN!!!!
I hve bought a phone at truworths westgate on 28/03/2016 took phone back 2/04/2016. It was sent to mtn on the 04/04/2016 .I had to call for feedback on friday 08/04 the man at the cell phone department advised me by tuesday/wednesday they should get the phone back . Wednesday morning I had to call truworths for feedback the man by the name of Sibusiso is very Rude , He told me that i must wait till friday and when i advised i want this phone cancelled he advised he cant cancel , i informed him i will come to the store because im not happy he informed me to come in , when i got there he was not very helpful either we requested for his manager The Lady was helpful and understood that i was not happy with their service , the manager tried assisting us but the run around is from mtn, she asked that i please giver her sometime to sort this problem out for us and she will give me a call however today 15/04/ I recevied a call from another man at the store advising it should becoming this afternoon .I Received again a call just before 5pm advising the phone has not been sent back to them ,I must wait till Monday <br> 18/04. Im Really not happy with the sevices.I dnt want this phone any more
Thank you for your post.
Cellphone returns are subject to the terms and conditions of the service provider, in this instance being MTN.
We have liaised with the in store MTN consultant and were informed that the delay in the assessment of the handset was caused by a courier company contracted to do deliveries for MTN. This being said, stores are required to provide customers with feedback on a regular basis on the status of their query and as such your concerns were brought to the attention of the relevant store management.
We believe that subsequent to your post the handset was assessed by MTN who has approved the credit of your handset. We can verify that the amount was credited to your Truworths account on 19 April 2016.
We were regretfully unable to reach you on the number provided in your post however wish to sincerely apologize for any inconvenience or frustration caused as a result of this matter. We truly hope that the attention afforded to query has reassured you of importance to our company.
Yours sincerely,
Truworths Online Team
Thank you for your post.
Cellphone returns are subject to the terms and conditions of the service provider, in this instance being MTN.
We have liaised with the in store MTN consultant and were informed that the delay in the assessment of the handset was caused by a courier company contracted to do deliveries for MTN. This being said, stores are required to provide customers with feedback on a regular basis on the status of their query and as such your concerns were brought to the attention of the relevant store management.
We believe that subsequent to your post the handset was assessed by MTN who has approved the credit of your handset. We can verify that the amount was credited to your Truworths account on 19 April 2016.
We were regretfully unable to reach you on the number provided in your post however wish to sincerely apologize for any inconvenience or frustration caused as a result of this matter. We truly hope that the attention afforded to query has reassured you of importance to our company.
Yours sincerely,
Truworths Online Team