pN
precious N
1 reviews | Active since Oct 2019
03 Dec 2019, 15:29
I was treated like a ********
I was very disappointed to be at Truworths Kerk street jhb today (2019/72/03). I was treated like a ******** just because of a signature,the cashier fetched her supervisor because my signature did not look like the one on my trueworths card the card I have used in over 4 years now, the supervisor created a scene in the store as if I was a ********, she went on to tell me about security measures which I do not understand I have been using the same card for years now, this was my first time experiencing such treatment,I will never set foot in that store ever again.
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Replies (2)
Truworths's replyOfficial
04 Dec 2019, 11:54We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply04 Dec 2019, 11:54
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
05 Dec 2019, 17:00 Thank you for your post and affording us the opportunity to respond.
After investigating the concerns raised in your post, we can confirm that the relevant Store manager has been in contact with you to convey our sincerest apologies for the manner in which you felt this matter was handled in-store. And can further confirm that upon your visit to the store the correct procedure was followed by the mentioned store consultant.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online team
After investigating the concerns raised in your post, we can confirm that the relevant Store manager has been in contact with you to convey our sincerest apologies for the manner in which you felt this matter was handled in-store. And can further confirm that upon your visit to the store the correct procedure was followed by the mentioned store consultant.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online team
Truworths's reply05 Dec 2019, 17:00
Official
Thank you for your post and affording us the opportunity to respond.
After investigating the concerns raised in your post, we can confirm that the relevant Store manager has been in contact with you to convey our sincerest apologies for the manner in which you felt this matter was handled in-store. And can further confirm that upon your visit to the store the correct procedure was followed by the mentioned store consultant.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online team
After investigating the concerns raised in your post, we can confirm that the relevant Store manager has been in contact with you to convey our sincerest apologies for the manner in which you felt this matter was handled in-store. And can further confirm that upon your visit to the store the correct procedure was followed by the mentioned store consultant.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online team