1 reviews | Active since Aug 2015
I was told stock would arrive within 1 week
I was in the store on 3 August 2015 @ 5pm. The cashier showed me the screen when I wanted to place my order & stock was available at 9 stores in SA. My order was placed on 4 August , order no ***1 & stock will arrive within 1 week. Style no 895, Type 8720, Description Black over the knee boot. Today, 11 August, when I am expecting to receive the boot I paid for, a sms is received to say my order is cancelled due to out of stock. How is this possible if my order was paid for & placed a week ago when stock showed on the system at numerous stores, size 3 available & have the inventory inquiry with me showing the stock is available. I want the the stock I ordered & paid for. This is y bad customer service as I expected to receive the boot this week & not a sms to say out of stock. I order from other clothing retail stores & this is the first time this has happened to me. I want the stock, pls make a plan.
Thank you for bringing your concerns to our attention, and affording us the opportunity to respond.
During our telephonic conversation, you informed us that the account holder is your mom. Whilst we do not ordinarily discuss matters pertaining to the account with customers other than the account holder, we believe that our response does not contain any private information.
We have investigated this matter and established that, during the sourcing process on 04 August 2015, we discovered that there was no more stock of the requested item available anymore. We tried for a few days to source the item and on 11 August a SMS was sent to you advising you that the garment was sold out. Further to this we wish to confirm that as the item was not found it was not charged to the account.
Following our telephonic conversation, we are pleased to confirm that we were able to satisfactorily resolve this matter for you.
Should you have any further comments or suggestions, please feel free to contact us on *** or e-mail ***.
Yours in Fashion,
Lynn
Thank you for bringing your concerns to our attention, and affording us the opportunity to respond.
During our telephonic conversation, you informed us that the account holder is your mom. Whilst we do not ordinarily discuss matters pertaining to the account with customers other than the account holder, we believe that our response does not contain any private information.
We have investigated this matter and established that, during the sourcing process on 04 August 2015, we discovered that there was no more stock of the requested item available anymore. We tried for a few days to source the item and on 11 August a SMS was sent to you advising you that the garment was sold out. Further to this we wish to confirm that as the item was not found it was not charged to the account.
Following our telephonic conversation, we are pleased to confirm that we were able to satisfactorily resolve this matter for you.
Should you have any further comments or suggestions, please feel free to contact us on *** or e-mail ***.
Yours in Fashion,
Lynn