1 reviews | Active since Jul 2018
I was Discriminated
I went to Truworths Protea Gardens today and the service I receive from the cashier and his manager was absolutely outrageous. I was standing on a queue with other customers for about 5 to 6 minutes and the lady who works there apologises to us and ask us to be a little bit patient. I was fine with that up until was called by a guy cashier employee no ***, I went to his till to pay my golf shirt. I gave him my account card and he took it without greeting me. He then call my name and i said yes and he Then ask me to confirm my address and cellphone number which I did and I ask him why am I the only one confirming addresses and phone numbers and he said because the "system" said so . I was furious because all the customers that were Infront of me were never asked to confirm anything yet they were also paying with card. I then ask why were they also not asked to confirm their addresses. Then the response from his manager was also ridiculous. I feel so discriminated by the service I've received today at Truworths Protea Gardens . I would have had no problem if all customers were all asked to confirm not only me. I felt so undermined, so empty. At Truworths Protea Gardens they don't treat their customers the same way, they don't value their customers and I was treated like a ********. I will never go and shop at Truworths Protea Gardens ever again.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Please be advised that our system will pop up messages for our store consultants to confirm your details and this is done to ensure that your account is always up to date with the correct details.
We can confirm that the Area Manager of our Protea Gardens store has been in contact with you regarding your query.
We sincerely apologize for the service you received upon your visit and the frustration caused as a result of this.
Should you have any further comments or suggestions, please contact us on 021 - *** or via email on ***.
Kind regards,
Truworths Online Team
Please be advised that our system will pop up messages for our store consultants to confirm your details and this is done to ensure that your account is always up to date with the correct details.
We can confirm that the Area Manager of our Protea Gardens store has been in contact with you regarding your query.
We sincerely apologize for the service you received upon your visit and the frustration caused as a result of this.
Should you have any further comments or suggestions, please contact us on 021 - *** or via email on ***.
Kind regards,
Truworths Online Team
