JS
Janine S
1 reviews | Active since Aug 2019
13 Aug 2019, 15:57
I want truworths and team to show me in black and white where it states that I cannot have a settlement discount only then I would accept it. My account was handed over to MBD
Hi my truworths account was handed over for collection but I asked for a settlement discount and I was said that they don't give a settlement discount as my account has been suspended... I don't understand why I cannot be granted a settlement discount??
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Truworths's replyOfficial
14 Aug 2019, 14:00We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply14 Aug 2019, 14:00
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
15 Aug 2019, 13:15Thank you for your post.
Whilst we acknowledge your frustration, we escalated your concerns to the relevant department.
Upon reviewing your account we can confirm that your account is currently being administered by an outside collector namely MBD, for the status of the arrears. We, unfortunately, do not offer account settlement discounts. As stipulated in our Terms and Conditions of Sale and Granting of Credit, you are liable to make payments on to your account and full settlement of your outstanding account balance.
We hope that we were adequately able to address your concerns raised in our response and hope that this matter has been resolved in the interim.
Kind regards,
Truworths Online Team
Truworths's reply15 Aug 2019, 13:15
Official
Thank you for your post.
Whilst we acknowledge your frustration, we escalated your concerns to the relevant department.
Upon reviewing your account we can confirm that your account is currently being administered by an outside collector namely MBD, for the status of the arrears. We, unfortunately, do not offer account settlement discounts. As stipulated in our Terms and Conditions of Sale and Granting of Credit, you are liable to make payments on to your account and full settlement of your outstanding account balance.
We hope that we were adequately able to address your concerns raised in our response and hope that this matter has been resolved in the interim.
Kind regards,
Truworths Online Team