1 reviews | Active since May 2014
I want my watch back
Sometime ago I opened a truworths account and I purchased a Tomato watch in a space of 2 months it stopped working. I then decided to take the watch to Jabulani mall for assistance however when I got there I received a horrible customer service. I then asked for a manager I was told no managers were available but they gave me contact numbers for some lady who they claimed is a manager.out of frustration I left the watch and later when I called her she confirmed to have received the watch.I was told they will take it in for repairs, I then left for work and I then worked in durban for 2 years however im back now no one from truworths ever called me and I want my watch im back now I have paid for it and I want it.THey handed my account over when I didnt pay and I paid my account so they quick to handover let them be quick in giving me my watch back.back.Please call me on *** just before I escalate to consumer council.
Thank you for your post and affording us the opportunity to respond.
We at Truworths, take pride in the fact that we always strive to provide our customers with service of International standards, and as such train our staff to always assist our customers in a professional and respectful manner.
The service described in your post is not in line with this and we therefore escalated your concerns to the Area Manager, to investigate and attend to your concerns raised. The Store Manager and consultant that assisted you on the day no longer work for Truworths. We were informed that the Area Manager has however been in contact with you to discuss the concerns mentioned in your post and is further committed to providing you with feedback once the investigation has been concluded.
We would like to apologize for the service rendered to you in this regard and trust that we were able to adequately respond to your query.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
We at Truworths, take pride in the fact that we always strive to provide our customers with service of International standards, and as such train our staff to always assist our customers in a professional and respectful manner.
The service described in your post is not in line with this and we therefore escalated your concerns to the Area Manager, to investigate and attend to your concerns raised. The Store Manager and consultant that assisted you on the day no longer work for Truworths. We were informed that the Area Manager has however been in contact with you to discuss the concerns mentioned in your post and is further committed to providing you with feedback once the investigation has been concluded.
We would like to apologize for the service rendered to you in this regard and trust that we were able to adequately respond to your query.
Yours sincerely,
Lynn