1 reviews | Active since Aug 2016
I want my phone back or my refund
<p>I bought my phone in March 2016 Sony E4G with my well earned money. It started giving problems by freezing, cannot answer some calls and sometimes gets switched off by itself. Can you imagen my frustration as its still new.</p> <p>I then took it to the store and the lady by the name of Lizelle took it in for repairs where i bought it MTN Truworth 4th of August was advised that it only takes 2 weeks. As patient as i am i waited 2 weeks. On the 22nd called the store spoke to the same ladies who once again said two weeks and then referred me to Zanele who said its two weeks to a month and she gave me call center numbers to make a follow up ********** 349.</p> <p> </p> <p>I called them today its the 31 August, i spoke to the consultant who then advised me that the phone was only booked on the 21st a week ago, so now my patients it weiring off as i need my phone. I told Lizille who sounded confused, or suprised that i want my phone tomorrow or a refund.</p> <p> </p> <p>By ten tomorrow i want a call from them to tell me that my phone is in at the store, if not i want my refund.</p> <p> </p> <p> </p>
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We acknowledge that the assessment period varies between two and six weeks, depending on, but not limited to, the transit times and availability of the parts required and the repair process.
This being said, stores are required to provide customers with regular feedback regarding the status of their returns. We have therefore brought this matter to the attention of the relevant Store Manager to investigate and address.
We were informed that she has liaised with MTN in this regard and have been advised that the handset was repaired and will be delivered to the store no later than Friday 02 September 2016. The manager is further committed to remain in contact with you until such time.
We completely understand your frustration and sincerely apologize for the inconvenience caused.
We trust that this matter will be successfully resolved once the handset has been returned and look forward to seeing you in our stores again soon.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We acknowledge that the assessment period varies between two and six weeks, depending on, but not limited to, the transit times and availability of the parts required and the repair process.
This being said, stores are required to provide customers with regular feedback regarding the status of their returns. We have therefore brought this matter to the attention of the relevant Store Manager to investigate and address.
We were informed that she has liaised with MTN in this regard and have been advised that the handset was repaired and will be delivered to the store no later than Friday 02 September 2016. The manager is further committed to remain in contact with you until such time.
We completely understand your frustration and sincerely apologize for the inconvenience caused.
We trust that this matter will be successfully resolved once the handset has been returned and look forward to seeing you in our stores again soon.
Kindest regards,
Truworths Online Team