I want my money not the jeans

Item: Truworths
Rating: 1
Author: petronelladomingo P

I received a gift from a friend of mine, which is pair of jeans and it's not my style. The person who gave me this gift went back to Northern Cape and I'm in Western Cape. I went back to Gugulethu mall to get a cash refund and they are refusing to give me the money, they want the debit card that was used to purchased the jeans, which is bull **** because that is a gift and I have a slip for it. Do I now have to go to Northern Cape to get the bank card?

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Replies (2)

Truworths's replyOfficial

13 Oct 2019, 10:16

We acknowledge receipt of your review and appreciate you getting in touch with us.

We will investigate your concerns raised and will provide you with feedback soon.

Kind regards,

Truworths Online Team

Truworths's reply13 Oct 2019, 10:16

Official

Truworths's replyOfficial

17 Oct 2019, 08:21

Thank you for your post.

We acknowledge your frustration and have your concerns raised escalated to the relevant Management.

Following the communication you had with the relevant Store Manager, we can confirm that you were correctly advised. Please note that any credit/refund is processed in the original method of tender and at the original price paid. However, we tried contacting you to have your concerns raised addressed but have been regrettably unsuccessful in our attempt.

We regret that you are unhappy with the feedback provided.

We encourage you to contact us directly should you have any further comments, suggestions or enquiries on *** or via email on ***.

Kind regards,

Truworths Online Team

Truworths's reply17 Oct 2019, 08:21