1 reviews | Active since Sept 2018
I want my money!!!
Good day
My name is Lazola Memani a customer of TFG Group, on the 29/06/2018 i bought a belt and i went on a weekend away so i did a bungy-jumping the belt got damage, when i went to the store on the 08th of July 2018 I didn't have a recept so i went home to look for it and i got it.
on the 11th of September 2018 I went back again spoke to the same STUPID MANAGER who didn't want to tell me her name . she told me that she wont be able to return the belt because the is no buckle so the TFG will not take the product/belt, She was not helpful , she was not even want to listen on what i was saying..."I went to do bungy-jumping the belt buckle fell in the water" She said "who's fault is it" This is your product and its branded. Sorry we would not do the return.
Spoke to the Area Manager ( Ms Wareodi) over the phone...she didn't listen to the story she just say we will not do the return. must i go to the water and look for belt buckle.
If TFG was selling quality belt this would not happened. Last time i check when a customer returned a damaged good or product with a proof of payment, you are entitled to get a refund or return and take other belt. In this case i was victimized by Trustworthy the Store has bridged the customer service Act.
WHAT A POOR SERVICE THAT GUGULETHU TRUWORTHS HAVE!!!
Thank you for your post.
Truworths is very proud of its commitment to offering merchandise of superior quality and style that meets and exceeds the high standards that we set.
This matter has been fully investigated and we were informed that the return of the belt was declined, as it was found that the defect was not caused due to a manufacturing fault. We confirm that our Returns Policy for defective merchandise is in line with the requirements set out under the Consumer Protection Act (CPA).
We verify that the outcome to your query has been communicated to you, and hope that you will be able to perceive and accept our stance with regard to this matter.
Regards,
Truworths Online Team
Thank you for your post.
Truworths is very proud of its commitment to offering merchandise of superior quality and style that meets and exceeds the high standards that we set.
This matter has been fully investigated and we were informed that the return of the belt was declined, as it was found that the defect was not caused due to a manufacturing fault. We confirm that our Returns Policy for defective merchandise is in line with the requirements set out under the Consumer Protection Act (CPA).
We verify that the outcome to your query has been communicated to you, and hope that you will be able to perceive and accept our stance with regard to this matter.
Regards,
Truworths Online Team