I regret myself
<p>I went to Westgate Mall and saw a nice Jacket I was told that I dont have size but they did check for me which other Shop has the jacket it was the elloff Truworths. I was advised to request a Home Delivery to my nearest Truworths store I requested Home delivery because I was told it's quick because I have to make a payment of R44.00 yes I did do it and payed for it including the delivery fee. All this was done at 16:22:31 on 13/05/2017 then on 16:23:13 I payed for other goods I wanted. When I call on Monday to track down my order I was told that I won't receive it because I haven't paid for it and I don't have any credit on my account. How come? Can I please have my recent transactions bill. The call centre lady was very rude and in a hurry she was not patient and have time to make me understand. If I paid for the delivery that I will receive after 3 weeks sorry I can't </p>
Thank you for post and sharing your recent experience with our Fashion Delivery service with us.
As we strive to always provide our customers with an effortless shopping experience, be it online or in our stores, we were concerned to hear about the service you received.
As such, we have investigated your concerns and established that your order was correctly captured and sourced. We were regretfully unable to process your order. In-between requesting the garment and finding it you had made subsequent purchases on your account that did not leave enough credit.
We can confirm that one of our consultants have contacted you to apologize for your experience and any inconvenience that may have been caused as a result of this matter, and believe that we were able to clarify your concerns in this regard.
Regards,
Truworths Online Team
Thank you for post and sharing your recent experience with our Fashion Delivery service with us.
As we strive to always provide our customers with an effortless shopping experience, be it online or in our stores, we were concerned to hear about the service you received.
As such, we have investigated your concerns and established that your order was correctly captured and sourced. We were regretfully unable to process your order. In-between requesting the garment and finding it you had made subsequent purchases on your account that did not leave enough credit.
We can confirm that one of our consultants have contacted you to apologize for your experience and any inconvenience that may have been caused as a result of this matter, and believe that we were able to clarify your concerns in this regard.
Regards,
Truworths Online Team